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Privacy Policy

Last updated: 31 August 2026

Orbitek Digital Solutions ("Orbitek," "we," "us," or "our") operates orbitek.com.au and provides digital marketing services, including advertising management on Meta (Facebook/Instagram) and Google platforms, to our clients. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

From website visitors: When you contact us through our website (e.g. a contact form or enquiry), we collect the information you provide, such as your name, email address, phone number, and the content of your message.

From our clients: To deliver our services, we collect business information from our clients, including contact details, business name, website URL, and advertising account identifiers (such as Meta Ad Account IDs, Facebook Page IDs, and Google Ads Customer IDs).

Automatically collected data: Our website may use cookies or similar technologies to understand site usage (see Section 6, Cookies).

2. Meta (Facebook/Instagram) Platform Data

As part of our advertising management services, Orbitek uses the Meta Graph API and Marketing API to access data on behalf of our clients, who have authorised us to manage their Meta advertising and Facebook Page presence. This includes:

  • Advertising performance data: spend, impressions, clicks, reach, and related campaign metrics for our clients' ad accounts
  • Page insights: aggregate metrics such as follower/fan counts for our clients' Facebook Pages

We do not collect personal information about individual Facebook or Instagram users (such as names, profile data, or personal posts) through this integration. The data we access is aggregate advertising and Page performance data belonging to our clients' own advertising accounts and Pages, which we are authorised to manage.

This data is used solely to provide reporting and campaign management services to the specific client it belongs to, and is not shared with any other client or third party.

Data deletion: A client (or a user who has authorised Orbitek's access to their Meta assets) may request that we delete any data we hold at any time by contacting us at admin@orbitek.com.au. We will action deletion requests within 30 days. Clients can also revoke Orbitek's access to their Meta advertising accounts or Facebook Pages at any time via their own Meta Business Settings.

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and improve our advertising and marketing services
  • Communicate with clients and respond to enquiries
  • Generate performance reports and dashboards for our clients
  • Meet our legal and contractual obligations

4. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers who help us operate our business, including:
    • Meta Platforms, Inc. — advertising and Page management (per client authorisation)
    • Google LLC — advertising management (Google Ads) and AI-generated reporting summaries (Google Gemini API)
    • Brevo — transactional email delivery (e.g. account notifications)
    • Our web hosting provider (Amazon Web Services)
  • Legal requirements — if required to do so by law, or to protect our rights or the safety of others

5. Data Storage & Security

Client and business data is stored on secure servers with access restricted to authorised Orbitek personnel. We take reasonable technical and organisational measures to protect information from unauthorised access, loss, or misuse.

6. Cookies

Our website may use cookies to understand how visitors use the site. You can control or disable cookies through your browser settings; disabling cookies may affect some site functionality.

7. Data Retention

We retain client business and advertising data for as long as we provide services to that client, and for a reasonable period afterward for record-keeping and legal purposes, unless deletion is requested sooner (see Section 2).

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to our legal obligations

To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are directed at businesses, not children. We do not knowingly collect personal information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Orbitek Digital Solutions
Email: admin@orbitek.com.au